Support — Pirate Duel Arena
Contact: PirateDuelArena.help@outlook.com. Please include your captain ID (Profile screen) and your device model.
Common questions
- I bought gems but didn’t get them. Open the Store → Gems tab → Restore Purchases (or Settings → Account →
Restore Purchases). Purchases are never lost: the game delivers them as soon as it reaches the server.
- “Waiting for approval”. The purchase needs approval (Ask to Buy, or your bank). The gems arrive by themselves
once it’s approved.
- New phone / reinstalled the game. If you used Sign in with Apple or Game Center, open Settings → Account
and sign in again (Game Center does it automatically). The game offers “Continue as” with your captain’s name.
- Refunds. Refunds are handled by Apple: https://reportaproblem.apple.com.
- Cancel the Admiral’s Pass. Settings on your device → your name → Subscriptions → Admiral’s Pass.
- Delete my account. Settings → Account → Delete account (type DELETE). It’s immediate and final.
- Report a player. Tap their name → player card → Report.
Privacy policy: https://leonq8.github.io/pda-legal/privacy · Terms: https://leonq8.github.io/pda-legal/terms · Website: https://www.pirateduelarena.com